Frequently Asked Questions / Support

FAQs

• FOX NOW / Episode Streaming

  • ★ Why can't I stream Full Episodes on FOX.com from my Windows 8.1 device?
  • ★ I get a "Not Authorized" message when I try to watch an episode, even though I've successfully signed in with my TV provider. How can I fix this?
  • ★ My Favorite Show is Unlocked on FOX.com but NOT on FOX NOW? Why?
  • ★ What can I watch without signing in with my TV Provider?
  • ★ Why is my TV provider supported on one platform but not all platforms?
  • ★ Sometimes the TV provider list is blank for me (iOS only)?
  • ★ Where can I stream live sports that air on FOX?
  • Why can't the FOX NOW app on Samsung load properly?
  • Why do I get a message saying I have a "Weak Internet Connection" on my Samsung Smart TV?
  • Why do I get a message saying I have a
  • I'm Trying to Watch a Video on FOX.com and It Won't Play, I Just Get a Black Screen - How Do I Fix This?
  • Does FOX NOW Support Chromecast?
  • Why is it when I launch FOX NOW on my Xbox One I get a "Server Error" message?
  • I want to catch up on a show from the beginning of this season, but I only see the latest five on FOX.com or in FOX NOW. How can I catch up from the beginning?
  • I'm having trouble entering the activation code on fox now.com/activate, how do I check if my browser is accepting cookies?
  • Where can I stream full episodes of FOX shows?
  • When do new episodes become available for streaming?
  • What episodes are available for streaming on FOX.com and FOX NOW?
  • Why do you make me sign in with my TV provider credentials to watch full episodes?
  • Which devices does FOX NOW support?
  • What is a "TV provider" and which ones do FOX.com and FOX NOW support?
  • Why isn't my TV provider listed?
  • I have a TV provider but they aren't listed. Now what?
  • What if I do not know my TV provider sign-in information?
  • What is Self Pass?
  • I notice some episodes in FOX NOW have a lock or a key symbol on them. What does this mean?
  • How do I figure out if my TV provider is supported on a specific device?
  • On my iPhone, iPad or Windows Phone version of FOX NOW, I see a “Sync” button in FOX NOW. What is this for?
  • How often do I need to sign in?
  • Do I have to register with FOX to watch full episodes?
  • How can I get support or provide feedback on FOX.com or FOX NOW?

• TV Broadcasts

  • Q: What is the Official FOX Network Primetime Schedule?
  • Q: What can I do to fix my "sound" problem on certain FOX shows? I'm only hearing background music... / or / I'm only hearing the show in Spanish... / or / I'm hearing a narration description over my show...
  • Q: I hear this new "narration" on some shows - What is it and how do I turn it off?
  • Q: The scores on FOX sporting events are getting chopped off on my TV screen? What can I do about it?
  • Q: What if I miss a show? Can I watch online or on my tablet, smartphone or other internet connected device?

• Other Questions

  • ★ How do I vote for American Idol?
  • ★ I'm having trouble with the FOX Sports Go app. Where can I get help?
  • What happened to the American Idol App?
  • How do I audition for American Idol, So You Think You Can Dance, Hell's Kitchen and other reality shows?
  • I have written a script for my favorite FOX show. Where can I send it?
  • How can I get tickets to a taping of my favorite FOX Network Primetime Show?
  • What is FOX Network Primetime's mailing address?
  • How do I contact my local FOX Network Affiliate?
  • Can I buy merchandise from my favorite FOX Network Primetime Show?