How do I download the FXNOW or Nat Geo TV app on my iOS device (iPad, iPhone, iPod)?
To get started, you can download the FXNOW or Nat Geo TV app by searching the app store. If you’re on your device right now, you can also visit the following links:
Once you’ve downloaded the app, you can start enjoying unlocked content right away. If you have a participating TV provider, you can log in with your TV provider account to unlock additional episodes.
How do I resolve streaming issues on the FXNOW, or Nat Geo TV app?
If you’re having trouble using the FXNOW or Nat Geo TV app on your iOS device (app crashing, videos not loading, etc.), we’d first like to make sure that there isn’t an issue with your internet connection. If there are other applications you use with your device, test them out. If the issue is exclusive to one of our apps, the first step would be to gather information about your internet connection.
Please visit (http://speedof.me ) on your mobile device web browser and click the "Start Test" button. We recommend a download speed of at least 1.0 megabits per second (mbps) for a consistent stream with our apps.
If your speed is above our recommendation, first make sure your iOS software is fully up to date. If so, please power down your phone for about 30 seconds, then power it back on, and try streaming a video in the app once again.
If you’re still having trouble, uninstall and reinstall the app. To do so, press down on the app until it wiggles. An x button should appear on the top left corner of the app icon. Once you've uninstalled the app, go into the App Store and download the app once more.
Lastly, from the Home screen of your iOS device, click Settings > General > Reset > Reset Network Settings. When you have done that, log back in to your Wi-Fi network and open the app once again. (If you’re on a cell phone carrier network, skip this step).
For any further questions regarding the FXNOW mobile app, please contact us via email at firstname.lastname@example.org.
Please be sure to include the following information:
- The episode were you watching when you encountered this error.
- Your connection type; wi-fi network or your cell phone carrier.
- Your internet provider/cell carrier.
- Your mobile device; iPhone 4, iPhone 5c, iPad air, etc.
- Mobile iOS version. From the main menu you go to Settings > General >Version
- Your current location; city/state.
- The time of day this issue occurred.
- Length of time issue has persisted.