Why I am having trouble using the FXNOW or Nat Geo app on my Apple TV?
If you’re having trouble using FXNOW or Nat Geo TV app on your Apple TV (app crashing, videos not loading, etc.), we’d first like to make sure that there isn’t an issue with your internet connection. If there are other applications you use with your Apple TV, test them out. If the issue is exclusive to our app, the first step would be to run a test of your internet connection.
On a computer connected to the same network as your Apple TV, please visit ( www.speedtest.net ). You’ll see a map, and on the map, click the green button that says “Begin Test.” You’ll see results for download speed, upload speed and ping. We recommend a download speed of at least 1.0 megabits per second (mbps) for a consistent stream.
If your speed is above our recommendation, please perform a full power cycle. This means unplugging your Apple TV from the power source, as well as the router and modem you use to connect to the internet. After about 30 seconds, plug everything back in, and try streaming with the app once again.
Next, we’d like to make sure your Apple TV firmware is fully up to date. From the main menu, go to Settings > General > Software Updates > Update Now. If you’re software is out of date, the update will automatically be installed.
For a more advanced step, you can also reset the DNS on your device. For more info, visit our DNS reset FAQ.
For any further questions regarding the FXNOW app, please contact via email at firstname.lastname@example.org.
Please be sure to include the following information:
- The episode were you watching when you encountered this error.
- Your internet service provider.
- The model router/modem used.
- The model number of your Apple TV.
- Your current location; city/state.
- The time of day this issue occurred.
- Length of time issue has persisted.