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FOX NOW or FXNOW app on Windows mobile device Questions

How do I download the FOX NOW or FX NOW app Windows device (Windows Phone, Windows Tablet, Windows Desktop App)?

To get started, go to the Start Menu and click the Store button. You can search for FOX NOW and download it from there. If you’re on your device right now, you can visit the following sites:

FOX NOWhttp://fox.tv/1NQv8tr.

FX NOWhttp://fox.tv/2dxW4ak

Once you’ve installed the app, you can start streaming unlocked content right away on FOX NOW or you can log in with a participating cable or satellite TV provider to unlock full episodes on both apps.

How do I resolve streaming issues on the FOX NOW or FXNOW app?

If you’re having trouble using the app on your Windows device (app crashing, videos not loading, etc.), we’d first like to make sure that there isn’t an issue with your internet connection. If there are other applications you use with your device, test them out. If the issue is exclusive to the app, the first step would be to gather information about your internet connection.

Please visit (http://speedof.me) on your web browser and click the "Start Test" button. Please let us know the results you receive for download speed, upload speed, and latency. We recommend a download speed of at least 1.0 megabits per second (mbps) for a consistent stream with the app.

If your speed is above our recommendation, first make sure your Windows software is fully up to date. If so, please power down your device for about 30 seconds, then power it back on and try streaming with the app once again.

If you’re still having trouble, uninstall and reinstall the app. To do so, press and hold on the application and you’ll see the option to uninstall. Once you've uninstalled the app, go into the Windows Store and download the app once more.

For any further questions regarding the FOX NOW mobile app, please contact us using the FOX customer service form: http://fox.tv/online-support-form or email us at support@fox.com.

For any further questions regarding the FXNOW mobile app, please contact us using the FX customer service form http://fox.tv/fxnow-support or email us at support@fxnetworks.com.

If emailing, please be sure to include the following information:

  • The episode were you watching when you encountered this error.
  • Your connection type; wi-fi network or your cell phone carrier.
  • Your internet provider/cell carrier.
  • What model is your device (Windows Phone, Windows Surface. Windows 10, etc.)?
  • Your current location; city/state.
  • The time of day this issue occurred.
  • Length of time issue has persisted.

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