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Why I am having issues streaming videos on FOX.com, FXNetworks.com, SimpsonsWorld.com, or NationalGeographic.com ?

Why I am having issues streaming videos on FOX.com?

If you’re having trouble streaming video on one of our sites, we’d first like to make sure that there isn’t an issue with your internet connection. If there are other applications you use with your device, test them out. If the issue is exclusive to the FOX.com, the first step would be to run a test of your internet connection.

Please visit ( www.speedtest.net ) on your web browser and click the big green button that says "Begin Test" on top of a map. You will see results for download speed, upload speed, and ping. We recommend a download speed of at least 1.0 mbps for a consistent stream

If that doesn’t work, we’d like you to clear your browser cache. These are the temporary files that your web browser stores, that can often slow things down. For more info, visit our Clear Cache FAQ.

If that doesn’t do the trick, we would recommend clearing out the temporary files in your Flash browser. This is your “flash” cache, similar to your browser cache, which store temporary files that could be causing video interruptions.

To clear your Flash cache visit (http://fox.tv/1gmyxFo), click "Delete All Sites", then confirm. Then restart your browser and try again.

Most browsers have a “Private” or “Incognito” window available to open. These are a version of your browser that do not involve your past browsing history, add-ons, or temporary files, and do not save them for future use. At this time, FOX.com does not support browsing in this mode. If you are using a Private or Incognito Window, please open up a regular browser window and try streaming the same video.

One other step to try would be to right clicking inside the player and unchecking "enable hardware acceleration". If the box is already unchecked, try checking it.

Lastly, we’d have you turn off the computer and reset your router and model. Unplug all three, wait at least 30 seconds, plug them back in, and reboot the computer. A lot of times this will resolve any network issues.

If you have another browser installed on your computer, try using that instead. For instance, if you are streaming on Internet Explorer, try using Google Chrome (www.google.com/chrome/)

For any further questions regarding the video experience on FOX.com, please contact us using the FOX customer service form http://fox.tv/online-support-form or email us at support@fox.com.

For any further questions regarding the video experience on FXNetworks.com or SimpsonsWorld.com, please contact us using the FX customer service form http://fox.tv/fxnow-support or email us at support@fxnetworks.com.

For any further questions regarding the video experience on NationalGeographic.com, please contact us using the National Geographic customer service form http://fox.tv/natgeo or email us at NatGeoCS@Fox.com.

Please visit ( www.supportdetails.com ) and let us know the following when you submit your issue:

  • What browser, OS, and flash version do you have?
  • Name of your internet service provider, as well as your router and modem model
  • What time of day do you primarily run into difficulty? How long has the issue been persisting?
  • Were you watching an episode or an ad when the issue occurred?  If an ad, what was the ad for?

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