Many times, if your computer is having video issues within the video box itself or if the screen is distorted or colored, it could be an issue with Flash player, the software we use to stream videos on FOX.com.
Before you troubleshoot flash, you may want to make sure that you have the most recent version of Flash player installed on your computer. First, visit ( www.adobe.com/software/flash/about/ ), Then, go to ( www.supportdetails.com ). This will, among other things, let you know the current version of Flash you have installed on your computer. If you have an older version, we would strongly recommend updating Flash to the most up to date version.
*Please not that if you are on the Google Chrome browser, Flash is built in, and will have the most up to date version automatically installed. We would recommend making sure your version of Chrome is fully up to date.
To do so, we would first recommend uninstalling your current version of Flash player, so that you'll have a clean start.
For instructions on how to uninstall Flash on a PC, please visit ( https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html )
For instructions on how to uninstall Flash on a Mac, please visit ( https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html )
Next, please install the most recent version of Flash player at Once you done that, just visit ( https://get.adobe.com/flashplayer/ ).
If you're still having trouble, but have confirmed that you have the most up to date version of Flash installed. Please visit version of Flash installed on your computer to stream videos on FOX.com (for more information, visit our FOX.com streaming FAQ).
*Even if you have the most recent version of Flash player installed, your current version of Flash may have been corrupted. In this situation, you may want to uninstall and reinstall Flash all the same, as well as run an antivirus scan.
For any further questions on using FOX.com, please contact us at the following page: ( http://fox.tv/online-support-form ) or email us at firstname.lastname@example.org